Privacy Policy

This Privacy Policy explains how Overman Labs Pvt. Ltd. (Overman Lab) collects, uses, stores, and protects personal information when you visit our website, contact us, request a quotation, place an order, or use our products and services. We aim to handle personal data responsibly and in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and applicable rules, as and when they apply to our processing activities.

We may collect your name, company name, email address, telephone number, billing and delivery address, payment and transaction details, project requirements, technical files, drawings, photographs, messages, and information you provide through website forms, email, telephone, messaging services, or other communication channels.

We may also collect limited technical information such as your IP address, browser type, device information, pages visited, approximate usage information, and website activity through cookies or similar technologies.

We use personal information to respond to enquiries, prepare quotations, provide design and manufacturing services, process orders and payments, communicate about projects, arrange production and delivery, provide customer support, prevent fraud and misuse, maintain business and accounting records, improve our website and services, and comply with legal obligations.

We may send service-related communications when necessary to complete an enquiry, order, or project. We may send promotional or marketing communications where permitted and where you have provided the required consent. You may opt out of non-essential marketing communications at any time by using the unsubscribe option or contacting us.

If you provide drawings, CAD files, photographs, designs, measurements, product information, or other project materials, we use them to evaluate, design, render, manufacture, deliver, and support the requested work. We do not claim ownership of materials supplied by you. Confidentiality and ownership of project outputs are also subject to the quotation, agreement, or Terms & Conditions applicable to the project.

We may share relevant information with payment processors, courier and logistics providers, hosting and IT providers, software platforms, accountants, professional advisers, manufacturers, suppliers, and other service providers who help us operate our business and deliver products or services. Such sharing will be limited to what is reasonably necessary for the relevant purpose.

We may also disclose information when required by law, legal process, government authority, or where reasonably necessary to protect our rights, property, users, or safety. We do not sell personal information for money.

Our website may use cookies or similar technologies to operate essential features, remember preferences, understand website usage, improve performance, and, where applicable, support analytics or marketing. You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Payments may be processed through third-party payment providers. We generally do not store complete card numbers, banking passwords, or payment authentication credentials on our own systems. Payment providers may process information under their own privacy policies and terms. Our website may also contain links to third-party websites, platforms, or services. We are not responsible for their privacy practices, content, or security.

We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, alteration, disclosure, or loss. However, no online transmission or storage system can be guaranteed to be completely secure. Please avoid sending passwords, payment credentials, or unnecessary sensitive personal information through ordinary email or website forms.

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including business, tax, accounting, contractual, dispute-resolution, fraud-prevention, and legal requirements. Retention periods may differ depending on the type and purpose of the information.

Subject to applicable law, you may contact us to request access to, correction of, or deletion of your personal information, withdraw consent where processing is based on consent, or raise a privacy concern. Some information may need to be retained where required by law or where necessary to establish, exercise, or defend legal claims. We may need to verify your identity before responding to a request.

Our website and services are not intentionally directed at children. We do not knowingly collect personal information from a child in circumstances where applicable law requires parental or guardian consent. If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

We may update this Privacy Policy when our business practices, technology, or legal requirements change. The revised version will be posted on this page with a new “Last updated” date. We encourage you to review this Policy periodically.

For privacy questions, requests, complaints, or concerns, please contact:
 

Overman Labs Pvt. Ltd.
Email: lab@overmanlab.com
Phone: 9910056637
Registered office address:

2nd Floor, Bhagwati Sadan, LSC, BH Block (E), Shalimar Bagh, Delhi – 110088, India