Refund Policy

This Refund Policy applies to purchases and projects provided by Overman Labs Pvt. Ltd. It should be read together with our Terms & Conditions, quotation, invoice, order confirmation, Shipping Policy, and any project-specific written agreement.

Payments for design, modelling, rendering, graphic design, consultation, prototyping, engineering support, and other professional services that have already been completed, delivered, approved, or allocated to a project are generally non-refundable. If a project is cancelled by the client, we may deduct the value of work completed, third-party costs, materials, tooling, platform charges, and other committed expenses before calculating any eligible refund.

Advance payments, deposits, tooling charges, material purchases, customised production, and made-to-order products are non-refundable where the work or purchase has already begun, except where required by applicable law or where we agree otherwise in writing.

For physical products, a refund, replacement, repair, or credit may be available if the product is defective, damaged before delivery, materially different from the agreed specifications, or incorrectly supplied. The customer must notify us within 2 days of delivery and provide the order number, invoice number, photographs, and relevant details. We may inspect the product before approving a remedy.

A return must be authorised by us in writing before the product is shipped back. Products must be returned in the condition reasonably required for inspection, with original packaging where available. Unless the issue was caused by us or the product was defective, damaged before delivery, or incorrectly supplied, return shipping and related costs may be the customer’s responsibility.

Approved refunds will normally be processed through the original payment method within 15 days after approval and, where applicable, receipt and inspection of the returned product. Actual crediting time may depend on the bank or payment provider.

No refund will generally be available for change of mind, incorrect measurements or specifications supplied by the customer, delay in providing approvals or information, minor variations inherent in materials or manufacturing, improper use, accidental damage, unauthorised modification, or failure to follow care instructions. These limitations do not remove rights that cannot legally be excluded.

To request a refund or other remedy, contact us within 7 days of delivery or, for services, within 7 days of the relevant service delivery or project milestone. Please include your name, order or invoice number, date of purchase, description of the issue, and supporting photographs or documents. We will review the request and respond within [insert number] business days.

For readymade products, payment is 100% in advance before delivery or dispatch. For customised products and project-based work, the agreed payment schedule is 25% advance, 25% after finalisation of the drawing, 25% on completion of half of the agreed work, and 25% before delivery or dispatch. The quotation or written project agreement may contain additional refund, cancellation, inspection, or acceptance conditions.

For refund requests, complaints, or support, please contact:
 

Overman Labs Pvt. Ltd.
Email: lab@overmanlab.com
Phone: 9910056637
Registered office address:

2nd Floor, Bhagwati Sadan, LSC, BH Block (E), Shalimar Bagh, Delhi – 110088, India